Personalized call center solution for your business
Exchnage360 offers a feature-rich cloud call center that enables you to manage inbound and outbound calls efficiently. With powerful features, it enhances your team's productivity and improves customer experience. It is a web-based platform that enables you to handle customer interactions from anywhere in the world. By eliminating the need for physical infrastructure, it reduces operational costs and can be easily scaled as per your requirements. Overall, it's a cost-effective and efficient solution for handling customer calls and interactions.
Why choose our cloud call center solution?
Quick Installation Process
Set up an in-house cloud call center in minutes, no installation needed.
Reduce costs and time
Our cloud call center eliminates the need for additional software or hardware, saving you time and money.
Outstanding caller experience
Our cloud call center offers powerful features that provide an exceptional calling experience for your customers.
Boost Agent Efficiency
Our feature-rich cloud call center enhances your agents' efficiency in resolving calls and queries.
Exceptional Customer Service
Our cloud call center efficiently manages a high volume of calls, ensuring fast resolution of customer queries for a superior experience.
Pay As You Go
"Our cloud call center is pay-as-you-go, so you only pay for the features you use."
Powerful Cloud Call Center Features
Dashboard Analytics
Our powerful and smart dashboard allows you to check all statistics and call reports.
Live Interactive Voice Response
Our real-time IVR system enables you to create custom IVR flows and optimize customer experience.
Personalized Call Routing
Effortlessly customize call flows and add menu options to create multi-level IVR as per your requirements.
Monitoring Calls
Our call center solution allows real-time monitoring and tracking of agents to enhance customer service.
Intelligent Call Routing
Experience efficient call routing that directs calls to the correct person or department without fail
Forward Calls Easily
Easily forward calls to available agents while on another call.
Call Recording
Our call center allows you to record all incoming and outgoing calls, which can be downloaded at any time for review.
Automated Dialer
Automated dialer eliminates manual dialing, boosts agents' productivity.
Sticky Agents
Connect with the same agent again based on past calling history with Sticky Agent feature.
Click to Call
One-click calling for website visitors, convenient and easy to use.
Text to Speech
Convert text to voice with our powerful Text To Speech (TTS) feature.
CRM Integration
Integrate CRM with ease in minutes with our cloud Call Center.
Live Call Reporting
Real-time call tracking and monitoring with complete reports available anytime.
Download Excel Report
Easily download call logs and reports in Excel or .csv format, or send to email.
Agent Productivity
Our cloud call center provides graphical reports to help analyze the performance of customer service agents in handling incoming and outgoing calls. This allows for a reduction in the overall cost per call by increasing call volume and improving agent efficiency.
Q: What is a cloud call center solution?
A: A cloud call center provides a unified in-house solution with comprehensive cloud telephony features that reduce business costs while enhancing customer experience.
Q: In what ways is a cloud call center different from a traditional PBX?
A: Unlike traditional PBX, a cloud call center does not require heavy equipment or physical space. Instead, all data is stored in the cloud and only an internet connection is necessary.
Q: What are the main features of a cloud call center?
A: The key features of a cloud call center include live IVR, call forwarding, smart call routing, call recording, multilevel IVR, call monitoring, text-to-speech, click-to-call, sticky agents, and more cloud telephony capabilities.
Q: What is the process for obtaining your cloud call center service?
A: To obtain our cloud call center service, simply contact us by phone or email and our dedicated team will guide you through the process.
Q: What is meant by the term "cloud telephony"?
A: Cloud telephony refers to the process of moving all communication channels and data to the cloud, eliminating the need for hardware or software installation. This results in cost savings over traditional PBX systems and only requires an internet connection to function.
Q: What is the estimated time required to set up a cloud call center?
A: Setting up a cloud call center typically takes just minutes.
Service Included
- Easy Setup
- Web Based Management
- Real Time Analytics
- API integration
- Customized solutions
